61. 

    bobnaj
    Grand hamster
    180 messages
    

    Retour de play.com:

    We are happy to accept this unwanted order as a return. Please be advised
    that we do not have the facilities to operate any exchange policies and
    will only be able to refund the order for you. We have noted the potential
    return on your account.

    Please return the unopened item to us at the address below:

    Play.Com Returns
    Unipart Logistics
    Cavalry Hill Industrial Park
    Bay 1
    Weedon
    Northampton
    NN7 4PP

    Print out a copy of this Returns Authorisation e-mail and include it
    alongside the original invoice.If you do not have access to a printer
    please include a covering note stating your personal Returns Authorisation
    Number located at the top of this e-mail.

    We request that you return the item to us in secure packaging. Please keep
    your postage receipt as proof of returning your item.

    When returning a product with several components such as electronic items,
    it is necessary to ensure that all of the components/accessories are
    returned as any incomplete returns will not be processed.

    Please accept our apologies for any inconvenience this may have caused you
    and thank you for your patience and valued custom.

    Donc JE dois payer les frais de port pour renvoyer deux colis que je n'ai même pas commandé et qui datent d'il y a un an? C'est une blague?????

    Posté il y a 12 années #
62. 

    bobnaj
    Grand hamster
    180 messages
    

    Au passage, le gros mindfuck c'est que dans leur politique de remboursement il est dit:

    Please be aware that we will not refund your return postage costs, as there is no error on our part

    En classant mes deux colis en tant qu'unwanted (non-voulu), ils nient leur erreur. Je leur ai renvoyé un bon mail pour leur préciser que non, je n'ai pas relancé ma commande d'il y a un an pour deux jeux. Quelle honte.

    Posté il y a 12 années #

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