Bonjours
Je ne pensais pas avoir besoin d'aide mais finalement si donc je demande ton aide ami Hamster !
Mon 1er commande sur Zavvi est ça se passe pas bien comme beaucoup de gens j'ai commander Tales of Graces F Day-One Edition mais à la place j'ai reçus la version simple l'anglais c'est pas mon truc mais je leur envoie un mail suite au mail je leur renvoie le jeu avec numéro de suivie et tous
Hello
I ordered "tale of grace f special edition" for the PS3 (order number 2xxxxxx
But today I received "tale of grace f standard edition instead of the special edition
I would like to know how I send you back the standard edition so I can get the special edition I ordered.Kind regards,
Sent by: zavvi. 28 January 2013, 16:39Hi Ranjan,
Thank you for getting in touch about your game.
Unfortunately there appears to have been either a stock or listing issue with this item and it has now been taken off the site.
Unfortunately we are unable to provide the special edition but follow the steps below and we will be happy to provide a full refund.
Zavvi.com Returns Department
Unit 10
Stretton Distribution Centre
Warrington
WA4 4QTPlease include a Returns Form with your item. This will help us to process your item in our warehouse much faster which will ensure your refund is processed as quickly as possible. To obtain a Returns Form simply enter the link below into your web address bar and follow the instructions given. Your returns authorisation number is 196735.
http://help.zavvi.com/index.ph...
If you don't have access to a printer to print this form out, please don't worry. Simply write down the relevant information onto a piece of paper and place that in the package with the item instead.
When you return your item please remember to ask the Post Office for a 'Proof Of Postage' which you should keep safe until you receive notification that your replacement has been sent to you. This acts as insurance so that, in the rare event that your returned item is not received by our warehouse, we can still replace your item for you.For us to reimburse your return postage cost, please obtain a receipt of this and send us a copy to enquiries@zavvi.com.
Thanks again for getting in touch, but if there's anything else I can help with please don't hesitate to get in touch.
Kind regards,
Billie Miles
Customer Service Advisor
zavvi.com
Sent by: You. 04 February 2013, 7:04Hello
I sent you the parcel in 29/01/13 please reimburse me thank you
Kind regards,
Sent by: zavvi. 06 February 2013, 18:23Hi
Thanks for getting in touch with us about your returned item.
I've checked with our warehouse and I'm really sorry but it seems your item hasn't been delivered to us yet.
We need to wait 10 days from the date of posting to allow for delivery and processing times before we can investigate. However, if it's been more than 10 days since you posted your item to us please can you forward a copy of your Proof Of Postage to us via one of the following ways?
E-mail: enquiries@zavvi.com
Fax: 0845 862 1118
Post: Zavvi.com
Meridian House
Gadbrook Way
Gadbrook Park
Northwich
Cheshire, CW9 7RAOnce we've received this we'll be happy to process your refund for you.
Alternatively, should your item be delivered to us in the meantime you'll receive an automated email from our warehouse letting you know that your refund has been actioned for you.
If there's anything else I can do to help please don't hesitate to get in touch.
Kind regards,
ChrisCustomer Service Support Team
Zavvi.com
Là je sais plus quoi faire j'ai le numéro de suivie c'est clairement marquer que le colis a bien était livré hors Zavvi me dit que non je leur envoie la preuve de l'envoie mais toujours pas de réponse vous pensez que c'est normal ou pas ?
