J'ai reçu ce message:
Dear
We are sorry to hear you have not received your Play.com order for :
Borderlands
In order for us to issue you with a replacement we require a signed confirmation from you so that an official Royal Mail investigation can take place. Details of your missing item will be sent to Royal Mail as part of our ongoing efforts to ensure that our customers receive the items dispatched to them.
In order to confirm that you have not received the above item please sign this letter below and return it to us at the following address:
Play.com Claims Dept.
PO Box 1159
FREEPOST
BELFAST
BT1 9HG
We aim to review all claims within 3 working days from receipt. Please notify us immediately should the item arrive before you have returned this declaration. Once your claim has been approved we will issue you with a replacement and send a confirmation email.
Kind regards,
Play.com
________________________________________
Declaration
The details requested below do NOT refer to any replacement that may have been sent to you since the original was reported missing.
Has the order been received yet ? YES / NO . If YES, what date ___/___/___
I confirm that the above item has not been received at the delivery address listed. I will contact Play.com immediately should the original item arrive and understand that failure to do so will result in a charge for the replacement.
Signature
________________________________________
Print name
________________________________________ Date
________________________________________
.
(le meilleur ami de l'Homme n'est plus le chien en ce qui me concerne 
).
